“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Dr. Maya Angelou

If there was ever an important time to focus on customer service, now is the time. Our team at VetFran realizes that customer service might look differently in a pandemic world. However, it doesn’t mean it is any less important than it was during pre-pandemic times.

Take time to look at how your business is already handling customer service and then look at these tips to see if there is anything that can be done to improve what you already have in place in terms of customer service. Believe us: Your business (and customers!) will thank you!

Customer Service At Your Service!

In anything, there is always room for improvement. This is true for leadership, operations, and, especially, customer service.

Check out these tips to help you and your team make sure you are delivering amazing customer service each and every day.

First and foremost, you want to make sure your team is handling every customer in a friendly manner. Greeting a customer with a smile can go a long way and is a great start to making that important first impression.

You also want to make sure you are paying attention to your customer to ensure that you are meeting his or her needs, possibly even before he or she asks. Knowing what a customer needs before he or she knows the need is a great way to deliver exceptional customer service with a smile.

Secondly, you want to make sure your team is responding to customers in a timely manner. It would be good to aim to respond to your customers as quickly as possible. However, you do want to strive to respond no longer than 24 hours after a customer reaches out to your company.

Response time is extremely important, especially during these unknown times. With many customers doing most everything online, and the speedy nature of digital delivery, they want to be responded to as soon as possible. This can help to keep customers and gain new ones, too!

Finally, do not be afraid to ask for feedback. Customer feedback is probably one of the most important ways to gather information on what your business can do specifically to improve upon customer service.

You only know what you know. Therefore, you want to make sure you have all the knowledge that comes with what your customers think and feel about the customer service your company provides. It is the best way to make sure you are continuing to improve.

Are you ready to help create the perfect customer experience? All you need to do first is find your franchise! Visit our website today to learn how you can start your franchising journey.