Make Customer Service a Priority in 2022 | VetFran

When you’re running a business, you are always looking for ways to stay ahead of the competition. One way to do this is to make sure your team’s customer service is at the top of its game at all times.

For this blog, our team at VetFran wants to give you tips on how you can improve upon your customer service this year. There is always room for improvement in business, including customer service. Why not take advantage of it being a new year by starting your customer service off on the right foot?

Happy Customers = Happy Business

Customer service should be important for everyone in your company. During the first few months of 2022, take time to improve your team’s customer service skills to keep your customers wanting to come back for more:

Lesson 1: Be a Good Listener

Communication is key. However, it isn’t just the “speaking” part that needs to be clear. Employees also need to be active listeners when engaging with customers.

Whether a customer is happy or upset, your team needs to make sure they are listening attentively to both the good and the bad customers say. Ensure your team is asking questions to help clarify anything that might not be fully understood. Being an active listener will help to not only provide exceptional customer service but will also help to deepen relationships.

Lesson 2: Be Empathetic

Your team also needs to improve their ability to be empathetic to customers. As hard as some situations might be, especially with angry customers, your team needs to try to understand how customers are feeling.

When a customer feels “heard,” he or she is more likely to be receptive to the information given by your team member. It can also help to calm down any stress that could be felt by the customer due to the situation and can make it easier to come to a resolution where everyone leaves happy.

Lesson 3: Be Sure to Know Your “Stuff”

Many times, a customer is calling or reaching out for help with an issue related to a product or service. It’s hard to troubleshoot a problem for a customer if you don’t know every single thing about the product or service you’re offering.

Train your team members so that they know the ins and outs of your offerings in order to help customers with any issues they are having. This can also help lower the frustration on both ends of the call, which will again help to improve customer service.

Are you interested in the franchising industry? Contact VetFran today to learn how we can help you find the perfect fit!